Beginning today, low income Kyle residents facing “financial hardship” as a result of the Coronavirus pandemic may apply for relief from the utility bills they received during March, April and May that cover city-provided water, wastewater, solid waste and storm drainage services.
“We are looking at making available for those that apply and are eligible a credit for their monthly service charge for these services as well as late-payment penalty fees and any service-disconnection fee that may have been assessed,” assistant city manager James Earp told the city council Tuesday.
Earp stressed that this relief does not cover bills provided by outside providers such as electricity, internet, etc., but he also cautioned it does not apply to water bills if a resident is served by a water utility other than the City of Kyle, such as Monarch or County Line.
To be eligible for the relief, a customer must reside within the Kyle city limits and be the person whose name is registered on the account, Earp said.
“You must also be experiencing a financial hardship due to the loss of job or reduction in income that’s related to Covid,” Earp said. “You must also be at or below the federal thresholds for low income.”
Residents can learn whether they are eligible for the relief and/or apply for the assistance by clicking here. Earp said the city’s goal is to spend no longer than a week reviewing applications and notifying applicants whether their submission has been successful.
“It’s possible there might be a lot (of applications) that will be received during the first week and it will take a little bit until we first get this rolled out,” Earp said. “But the intent is to try to be extremely timely in these responses because of the on-going financial impact that virus has had on that household.”
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