City says it has upgraded its internet utility billing system

 City officials announced today it has “upgraded” its online billing system, effective today, “that allows customers more on-demand access to past and present statements and usage information,” but, apparently, will also affect those customers who pay their monthly water bill with “autopay.” Customers who pay their bills online each month, but may also want to “access past and present statements and usage information, will also need to register for an account with the upgraded system,” the city said in today’s announcement.

“Due to security standards, customers’ credit card information cannot and will not be transferred over automatically to the upgraded utility billing system,” the city said in its announcement. “Customers currently set up for autopay will need to register for an account and update their account with credit card information no later than Wednesday, May 12 to avoid lapse in payment.”

For those customers who do not use “autopay,” the city said “there is a ‘Quick Pay’ feature on the upgraded site that does not require them to create a login to make a payment, but will ask for their account number and last payment amount.” To find the "Quick Pay" feature, you must select "Utility Billing" on the new website.

The new system will have absolutely no effect on customers who pay their utility bills in person, by mail or at the city’s drive-through window.

To sign up for the new system, the city said, customers must go to this website and then:

• Select “Register” in the upper right corner. Then select “Don’t have an account, Register.”  
• Enter an email, password, name and phone number and select “Register.” 
• You will then need to check the email you entered for an activation link. Open the email and select “Activate Account.” 
• Login with the email and password created upon registration.  
• Select “Utility Billing.” 
• You will see the prompt “You do not have any Utility Billing accounts associated with your login.” 
• Select “Add Account.” You will be asked for your utility billing account number and your last payment amount. 
• Enter the info and select “Add Account.” 
• You will have the option to either “pay now,” “schedule a payment” or “enroll in autopay.” 
• To setup autopay, choose “enroll in autopay.” Select your payment date for each month. Make sure to choose a date that is before your expected due date to not incur late fees. Then select either “enter new Credit card” or “enter new eCheck” and select “Enroll Now.”